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Client Rights & Responsibilities
Every client of Healing Horizons has the right to be treated with dignity and respect, to receive quality care, and to participate in their own care planning. Learn more about your rights and responsibilities as a client.
Privacy & Confidentiality
We are committed to protecting your personal health information. All client information is handled in accordance with HIPAA regulations and our strict internal privacy policies.
Care Plan Information
Your personalized care plan is developed in collaboration with you, your family, and our care team. It outlines your specific needs, goals, and the services we will provide to support your well-being.
Grievance & Complaint Process
If you have a concern about your care or services, we want to hear from you. Our grievance process ensures your concerns are addressed promptly, fairly, and with full respect for your rights.
Emergency Contacts & Procedures
In the event of an emergency, please call 911 immediately. For non-emergency concerns related to your care, contact our office directly at (260) 338-3705.